1. Information We Collect
When you visit our store or complete a purchase, we collect certain information to process your order, fulfill standard shipping, and provide customer support:
-
Order Information: Your name, billing address, shipping address, email address, and phone number.
-
Payment Information: Credit card details or alternative payment details processed securely through our payment gateways (such as Shopify Payments, PayPal, or Stripe). Note: We do not store your complete credit card numbers on our servers.
-
Device & Browsing Information: IP address, browser type, and device information collected automatically through cookies and tracking pixels (such as TikTok Pixel) to help us optimize your browsing experience and improve our store performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
-
Fulfillment & Communication: To process transactions, verify order details, manage free 48-hour dispatch, and send you shipment confirmation emails and tracking updates.
-
Customer Support: To respond to your inquiries, assist with returns or the 30-day money-back guarantee, and resolve any delivery issues.
-
Store Optimization: To analyze site traffic, monitor conversion metrics, and improve our website functionality and marketing performance.
3. How We Share Your Information
We value your trust and do not sell your personal data. We only share your information with trusted third-party service providers who assist us in operating our business:
-
E-Commerce & Payment Platforms: Shopify and payment processors to host our store and securely handle transactions.
-
Shipping Carriers: Logistics partners (such as USPS and UPS) strictly to deliver your orders to your address.
-
Advertising Partners: Platforms like TikTok Ads Manager for conversion tracking and audience measurement, using anonymized or aggregated data where applicable.
4. Data Security
We implement industry-standard security measures and administrative protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive transactions are encrypted using Secure Sockets Layer (SSL) technology.
5. Your Rights & Choices
Depending on your location, you may have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, please contact our support team.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at support@truevalueaudio.com.