Terms of Service

1. Overview & Acceptance

This website is operated by TRUEVALUE AUDIO. Throughout the site, the terms "we", "us" and "our" refer to TRUEVALUE AUDIO. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Products & Quality Standards

We specialize in pre-owned Apple audio equipment (such as AirPods Pro, AirPods Max, and AirPods 4). We maintain strict quality and service standards for every item we offer:

Verified Performance: Every device is thoroughly tested, fully functional, and sanitized prior to sale.
Battery Reliability: All units come with a guaranteed battery health exceeding 90%.
Product Descriptions: We make every effort to display our products as accurately as possible. However, because our items are pre-owned, minor cosmetic variations may occur.

3. Orders, Pricing & Payment

Order Acceptance: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.
Order Verification: To ensure secure transactions, orders may undergo a brief verification check shortly after checkout.
Pricing: All prices are listed in U.S. Dollars ($USD) and are subject to change without notice. Payment must be received in full through our authorized payment gateways before an order is processed and dispatched.

4. Shipping & Delivery

Free 48-Hour Dispatch: All orders are dispatched free of charge within 48 hours (Monday through Saturday, excluding major U.S. holidays).
Delivery Responsibility: Once an order is handed over to our carrier partners (such as USPS or UPS) and marked as shipped, risk of loss and title for items pass to you. Please refer to our Shipping Policy for full details regarding tracking and address accuracy.

5. Returns & Refunds

30-Day Guarantee: We offer a 30-day money-back guarantee on all purchases. Items must be returned in their original condition and packaging.
Return Authorization: You must contact our support team to initiate a return before sending any items back. Please review our Refund Policy for complete guidelines and instructions.

6. User Conduct & Prohibited Uses

You agree not to use our site or services for any unlawful purpose, to solicit others to perform unlawful acts, to violate any international, federal, or state regulations, or to infringe upon our intellectual property rights. We reserve the right to terminate your access to the service for violating any of the prohibited uses.

7. Limitation of Liability

TRUEVALUE AUDIO does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law, TRUEVALUE AUDIO shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any of our products or services.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.